Shipping policy

Shipping Policy

At Bekofy, we aim to deliver your orders safely and as quickly as possible across Egypt.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

Order Processing

After placing your order, our team will review and process it as soon as possible.

Orders are usually processed within 1 to 5 business days, excluding Fridays, public holidays, and official vacations.

In some cases, we may contact you by phone, SMS, WhatsApp, or email to confirm your order details before shipping.

Please make sure that your name, phone number, and shipping address are accurate and complete to avoid any delivery delays.

Delivery Areas

Bekofy currently delivers orders within Egypt.

Delivery availability may vary depending on the customer’s city, area, and the coverage of our shipping partners.

If your area is not supported by our delivery partners, we will contact you to discuss possible alternatives.

Estimated Delivery Time

Estimated delivery times may vary depending on your location:

Cairo and Giza: 1 to 3 business days
Alexandria and major cities: 2 to 5 business days
Other governorates and remote areas: 3 to 7 business days

Please note that delivery times are estimates only and may be affected by courier delays, high order volume, public holidays, weather conditions, or events outside our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout, depending on your location and the shipping method available.

Bekofy may offer free shipping promotions from time to time. Any free shipping offer will be subject to the terms displayed on our website at the time of purchase.

Cash on Delivery

If Cash on Delivery is available, the customer must pay the full order amount upon receiving the order.

Please ensure that the correct amount is available at the time of delivery to avoid delays or failed delivery attempts.

Bekofy reserves the right to cancel or limit Cash on Delivery availability for orders that appear suspicious, incomplete, or have repeated failed delivery attempts.

Delivery Attempts

Our shipping partner may contact you before delivery.

If the customer is unavailable, does not answer the phone, or provides an incorrect address, delivery may be delayed or the order may be returned to Bekofy.

Additional shipping fees may apply if the order needs to be shipped again due to incorrect customer information or failed delivery attempts.

Order Tracking

Once your order has been shipped, we may provide tracking details or delivery updates through email, SMS, WhatsApp, or phone call, depending on the shipping partner used.

If you have questions about your order status, you can contact us using the details below.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos or videos of the issue.

We will review the case and take the appropriate action according to our Return & Exchange Policy.

Delays

Bekofy is not responsible for delays caused by shipping companies, incorrect delivery information, public holidays, weather conditions, government restrictions, or circumstances beyond our control.

However, we will do our best to assist you and follow up with the shipping partner whenever possible.